For owners, now is the time to be leaders. For workers, now is the time to pay close attention to serving the clients. In talking to the salons and spas that we work with, we have found that those owners that have good dialog with their staff seem to be weathering the economic storm quite well. The others, they seem to just like to complain. Remember... this down economy will eventually pass. Today never feels like it will be history, but it will. And more likely than not, we will look back and realize that we should have known…
During World War II, the UK was facing not only a suffering economy, but also a daily pounding of heavy explosives from the enemy. In an attempt to quell the public anxiety, the British government posted signs around the city with the sage advice, “Keep Calm and Carry On.” Perhaps another reason to carry on is that, like all previous calamities, this too shall pass. And, if we keep calm, we may actually look back and gain confidence from the proof that history provides for us.
This is the time to hunker down and send a similar message.
