I received this customer service tip from Kathy Jager. I thought it was a good reminder so I am passing it on. You can see her website at www.kathyjager.com.
Being Interested!
The number one skill that you need to develop is a genuine heart for other people. I use the word develop because for some people it is not natural to be interested in what other people have to say. They would prefer to be listened to than to hear you talk. In the beauty business it is all about the PEOPLE. We are in the people service business and as we cut, carve and create, we also listen, encourage, and console. That is the beauty of our world. As professionals we must understand and place enormous value on the human experience. People come back year after year because of a feeling they get when they are with you, so pay close attention to your customer service skills, and make sure they are in alignment with how you want to be perceived as their personal beauty professional.
Great customer service tips:
Look your client in the eye; make them feel your presence.
Be consistently good! Not occasionally great!
Make their time fun and light-hearted!
Consistently improve your customer service skills!
Remember...It's all about the feeling they get with their service that offers that extra edge and provides a valuable experience.
