CUSTOMER SERVICE TIP

I received this customer service tip from Kathy Jager. I thought it was a good reminder so I am passing it on. You can see her website at www.kathyjager.com.

Being Interested!
The number one skill that you need to develop is a genuine heart for other people. I use the word develop because for some people it is not natural to be interested in what other people have to say. They would prefer to be listened to than to hear you talk. In the beauty business it is all about the PEOPLE. We are in the people service business and as we cut, carve and create, we also listen, encourage, and console. That is the beauty of our world. As professionals we must understand and place enormous value on the human experience. People come back year after year because of a feeling they get when they are with you, so pay close attention to your customer service skills, and make sure they are in alignment with how you want to be perceived as their personal beauty professional.

Great customer service tips:

Look your client in the eye; make them feel your presence.

Be consistently good! Not occasionally great!

Make their time fun and light-hearted!

Consistently improve your customer service skills!

Remember...It's all about the feeling they get with their service that offers that extra edge and provides a valuable experience.

GREAT CUSTOMER SERVICE

Great Customer Service – Thank You Jessica Bartolome

Last week was my wife Maggie’s birthday and I surprised her with a trip to Las Vegas. On Saturday Maggie and two of her friends went to the spa at Planet Hollywood. After they finished at the spa, Maggie and I went shopping to find a dress for dinner that evening.

As it turned out, the dress we purchased did not work with the shoes that she brought with her. Apparently she needed open-toed shoes.

Now there is more to the story, and we will get to Jessica Bartolome in a second. Anyway, since she had open-toed shoes, the question was...did the polish on her toes match the red dress? Of course that answer was NO, so we went back to the spa. This is where Jessica Bartolome comes in.

Maggie went to the counter and asked the person at the front desk, Jessica Bartolome, if she could see a pedicurist. It was late in the afternoon and everyone was booked. Jessica then said she could help us pick out nail polish to match the dress. Jessica did not just point to the nail polish rack; she walked over to the rack with us. She then looked at the dress, took out several different shades of red, applied the color to her finger and compared it to the dress.

After we selected the color, we went to another counter to check out. Before we could pay, Jessica came out and told Maggie that it would be best if she removed the old color from her toenails. She had cotton swabs and remover with her, and she bent down and proceeded to remove the polish.

NOW THAT IS CUSTOMER SERVICE! Jessica told me that she was in charge of group sales and marketing for the Mandara Spa in Planet Hollywood. Way to go Jessica! You made Maggie feel great and helped us to rave about the service in your spa.

If anyone reading this gets to Las Vegas and has a chance, stop by the Mandara Spa to get a taste of great customer service.

A QUICK NOTE AND A GREAT LINK

I am on the way to California to speak at the YBN Retreat. I didn't have time to respond to questions or write. I was thinking about waiting until I returned home to add to the blog, but then I came across the link below.

Recently I read the book, Johnnie The Bagger. It was a great reminder on what each of us can do to make our business, and the world a better place.

Enjoy.

http://www.stservicemovie.com/