Great Customer Service – Thank You Jessica Bartolome
Last week was my wife Maggie’s birthday and I surprised her with a trip to Las Vegas. On Saturday Maggie and two of her friends went to the spa at Planet Hollywood. After they finished at the spa, Maggie and I went shopping to find a dress for dinner that evening.
As it turned out, the dress we purchased did not work with the shoes that she brought with her. Apparently she needed open-toed shoes.
Now there is more to the story, and we will get to Jessica Bartolome in a second. Anyway, since she had open-toed shoes, the question was...did the polish on her toes match the red dress? Of course that answer was NO, so we went back to the spa. This is where Jessica Bartolome comes in.
Maggie went to the counter and asked the person at the front desk, Jessica Bartolome, if she could see a pedicurist. It was late in the afternoon and everyone was booked. Jessica then said she could help us pick out nail polish to match the dress. Jessica did not just point to the nail polish rack; she walked over to the rack with us. She then looked at the dress, took out several different shades of red, applied the color to her finger and compared it to the dress.
After we selected the color, we went to another counter to check out. Before we could pay, Jessica came out and told Maggie that it would be best if she removed the old color from her toenails. She had cotton swabs and remover with her, and she bent down and proceeded to remove the polish.
NOW THAT IS CUSTOMER SERVICE! Jessica told me that she was in charge of group sales and marketing for the Mandara Spa in Planet Hollywood. Way to go Jessica! You made Maggie feel great and helped us to rave about the service in your spa.
If anyone reading this gets to Las Vegas and has a chance, stop by the Mandara Spa to get a taste of great customer service.
Last week was my wife Maggie’s birthday and I surprised her with a trip to Las Vegas. On Saturday Maggie and two of her friends went to the spa at Planet Hollywood. After they finished at the spa, Maggie and I went shopping to find a dress for dinner that evening.
As it turned out, the dress we purchased did not work with the shoes that she brought with her. Apparently she needed open-toed shoes.
Now there is more to the story, and we will get to Jessica Bartolome in a second. Anyway, since she had open-toed shoes, the question was...did the polish on her toes match the red dress? Of course that answer was NO, so we went back to the spa. This is where Jessica Bartolome comes in.
Maggie went to the counter and asked the person at the front desk, Jessica Bartolome, if she could see a pedicurist. It was late in the afternoon and everyone was booked. Jessica then said she could help us pick out nail polish to match the dress. Jessica did not just point to the nail polish rack; she walked over to the rack with us. She then looked at the dress, took out several different shades of red, applied the color to her finger and compared it to the dress.
After we selected the color, we went to another counter to check out. Before we could pay, Jessica came out and told Maggie that it would be best if she removed the old color from her toenails. She had cotton swabs and remover with her, and she bent down and proceeded to remove the polish.
NOW THAT IS CUSTOMER SERVICE! Jessica told me that she was in charge of group sales and marketing for the Mandara Spa in Planet Hollywood. Way to go Jessica! You made Maggie feel great and helped us to rave about the service in your spa.
If anyone reading this gets to Las Vegas and has a chance, stop by the Mandara Spa to get a taste of great customer service.
