The National Cosmetology Association recently posted this article on retail. They are challenging salons to look at retail in a new way. The article states, "The difference between successful salons and those who continue to struggle is, without a doubt, the high profits associated with retail sales."
This summarizes what Kopsa Otte has been saying all along. In case you missed the article, here's the link: http://www.ncacares.org/retail/.
